Until recently, Windows Live Mail worked with Microsoft’s variously-named email services. That can be a problem - lose your laptop, and you lose your emails. If you access your email through a program such as this (the Outlook program is another example), your emails are saved as small files on your PC. Windows Live Mail is an email client - a program that sits on your PC. Read our guide to changing your email address Instead, pick a free webmail account from Microsoft () or Google (Gmail). This frees you up down the line to change your home internet service without worrying about losing your email messages. Longer term, we recommend switching your email account away from one provided by an ISP. For instance, if your internet service provider gives you an email address for example), head to your ISP's website to find the mail login area within your account. If you've been using an alternative email address with Windows Live Mail, you may still be able to access your messages via webmail. If you have a non-Microsoft email account You can sign in to your account from any device, anywhere in the world, and your emails will be backed up safely online. You should find all of your messages, folders and contacts ready to access. Head to in a web browser and sign in with your email and password. Users of and email accounts can get up and running with webmail in moments. It’s very easy to switch to using this method instead of using a dedicated email program that sits on your computer. For example, you can open a browser and sign in at to manage your Microsoft email, calendar and contacts. Most email accounts offer a web-based method of sending and receiving messages. Moving to webmail is far and away our strongest recommendation. The effect? If you have an email address ending like one of these, they will no longer work with the Windows Live Mail program. This has caused plenty of frustration, but there's a simple solution - move to using webmail instead. Microsoft has made some changes to its email programs and services that have affected or accounts. If you’ve been suffering problems with Windows Live Mail, you’re not alone.

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